Terms of service

Terms of Service — Olive Auras

Overview

Welcome to Olive Auras!
The terms “we”, “us”, and “our” refer to Olive Auras. We operate this website and online store, including all information, tools, and services available from this site to you, the customer. Olive Auras is powered by Shopify, allowing us to offer a smooth, secure, and convenient shopping experience.

These Terms of Service (“Terms”) outline your rights and responsibilities when using our website and purchasing our products.
By visiting or purchasing from our store, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use or access our Services.

1. Access and Account

By using our website, you confirm that you are at least the age of majority in your country of residence or have given consent for any minors to use the Services under your supervision.
You agree to provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account and password, as well as for all activities under your account.

2. Our Products

We strive to present our natural bath and body products accurately on our website. However, colors and product appearances may vary slightly due to screen differences or lighting.
All product descriptions and prices are subject to change without notice. Olive Auras reserves the right to discontinue products at any time or limit quantities per customer or region.

3. Orders

When you place an order, you are making an offer to purchase. Orders are accepted once payment is processed and confirmed.
We reserve the right to cancel or refuse any order for reasons including stock limitations, incorrect pricing, or suspected fraudulent activity.
All returns and exchanges are governed by our [Refund Policy].

4. Prices and Payments

All prices are listed in AED (United Arab Emirates Dirham) and include applicable VAT unless otherwise stated.
Prices may change without prior notice.
You agree to provide valid and up-to-date billing, payment, and contact details. By submitting payment information, you confirm that you are authorized to use the provided payment method and that charges will be honored by your payment provider.

5. Shipping and Delivery

We aim to deliver your orders promptly through reliable logistics partners. However, delivery times are estimates and may vary due to unforeseen delays such as customs clearance, courier delays, or regional restrictions.
Once your order has been handed over to the courier, Olive Auras is not liable for any loss or damage during transit.

6. Intellectual Property

All content on this website — including text, graphics, logos, product images, and videos — is the property of Olive Auras or its licensors.
You may not copy, reproduce, distribute, or use any content without prior written consent. Unauthorized use of our intellectual property is strictly prohibited.

7. Third-Party Tools and Links

We may offer third-party tools or link to third-party websites for your convenience. Olive Auras does not control these tools or sites and is not responsible for their content or services.
Your use of third-party tools and links is entirely at your own risk.

8. Privacy Policy

Your personal information is handled in accordance with our [Privacy Policy].
Because Olive Auras is hosted on Shopify, certain data is also processed by Shopify to enable secure transactions and improve customer experience.

9. Feedback and Reviews

If you submit feedback, reviews, or suggestions, you grant Olive Auras the right to use and share such content for promotional or operational purposes.
We reserve the right to remove any content that violates our policies or is inappropriate.

10. Errors or Inaccuracies

Occasionally, our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, or promotions.
We reserve the right to correct these without prior notice.

11. Prohibited Uses

You agree not to misuse our website or violate any laws while using it. Prohibited actions include hacking, transmitting malware, spamming, or infringing upon the rights of Olive Auras or others.
We reserve the right to suspend or terminate your access if you violate any of these Terms.

12. Termination

We may suspend or terminate your access to our Services at any time if we believe you have breached these Terms.
Sections regarding Intellectual Property, Limitation of Liability, and Governing Law will survive termination.

13. Limitation of Liability

To the fullest extent permitted by law, Olive Auras and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.
All products are provided “as is,” without any express or implied warranties, except where required by law.

14. Indemnification

You agree to indemnify and hold harmless Olive Auras, its affiliates, and partners from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

16. Changes to Terms

We may update these Terms of Service from time to time. Updates will be posted on this page, and continued use of our Services constitutes your acceptance of the changes.