Privacy policy

Privacy Policy — Olive Auras

Last Updated: November 11, 2025

Welcome to Olive Auras.
We operate this website and online store to offer you premium, naturally inspired skincare, body care, and hair care products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop with us, whether online or through other communication channels.

Olive Auras is powered by Shopify, which enables us to securely process your orders and payments. By using our website, you agree to this Privacy Policy and our Terms of Service.

If there’s ever a conflict between this Privacy Policy and our Terms of Service, the Privacy Policy will apply for matters related to your personal information.

1. Information We Collect

We collect personal information to provide a better and more secure shopping experience. This may include:

Contact Details: Name, address, phone number, and email.
Payment Information: Credit/debit card details, billing address, and transaction records.
Account Information: Username, password, and preferences.
Order & Transaction Data: Products purchased, returns, wishlist items, and order history.
Device Information: IP address, browser type, and device identifiers.
Usage Data: Your interaction with our website, including browsing activity and viewed items.
Communications: Messages, inquiries, or feedback sent to us.

2. How We Collect Information

We collect data through the following ways:

Directly from you when you create an account, place an order, or contact us.
Automatically through cookies and analytics tools when you browse our website.
From service providers such as payment gateways, logistics partners, and Shopify.
From marketing partners or third-party integrations when you opt into promotions or ads.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

Order Processing: To confirm, fulfill, and deliver your purchases.
Customer Service: To respond to inquiries, returns, or feedback.
Marketing & Promotions: To send you updates, offers, and newsletters (only with your consent).
Account Management: To personalize your shopping experience and maintain your preferences.
Security: To detect fraud, prevent unauthorized access, and protect your information.
Legal Compliance: To comply with UAE laws, financial reporting, and anti-fraud obligations.

4. How We Share Your Information

We may share limited personal data only when necessary to deliver our Services:

With Shopify, our eCommerce provider.
With payment gateways to process secure payments.
With shipping and logistics partners for order delivery.
With marketing or advertising partners (only with your consent).
With legal authorities if required by law or for fraud prevention.

We do not sell or rent your personal information to any third parties.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content.
You can disable cookies in your browser settings, but this may limit certain features on our site.

6. Data Security

We take data protection seriously.
Your personal information is stored on secure servers and protected by Shopify’s advanced security systems.
While no system is 100% foolproof, we continuously monitor and update our security measures to keep your data safe.

7. Data Retention

We retain your information only as long as necessary to:

Complete your transactions
Comply with legal requirements
Resolve disputes and enforce agreements

Once no longer needed, your information is securely deleted.

8. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of your personal data
Request correction or deletion of your data
Withdraw consent for marketing communications
Object to processing in certain cases

To exercise these rights, contact us at info@oliveauras.ae.
We may verify your identity before completing your request.

9. Children’s Privacy

Our Services are not directed toward children under the age of 18.
We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us immediately for deletion.

10. International Transfers

Because our website is powered by Shopify, some of your data may be transferred to servers located outside the UAE.
Shopify ensures these transfers are protected under recognized international data protection standards.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be posted on this page with the updated date.