Shipping policy

Shipping Policy — Olive Auras

1. General Information

At Olive Auras, we aim to ensure that your shopping experience is smooth and enjoyable from order to delivery.
We currently ship across the UAE, and soon we’ll be expanding to select international destinations.

All orders are processed and shipped from our fulfillment center within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time & Delivery

Within UAE: 1–3 business days (depending on city and courier availability)
GCC countries (if applicable): 4–7 business days
International: Delivery timelines vary by destination

Once your order has been shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment’s progress.

3. Shipping Charges

UAE Orders: Free delivery on orders above AED 150
For orders below AED 150, a flat delivery fee of AED 15 will apply.
International Orders: Shipping costs will be calculated at checkout based on location and weight.
Customs duties, taxes, or import fees (if any) are the responsibility of the customer.

4. Delivery Attempts

Our courier partner will contact you prior to delivery.
If the delivery attempt is unsuccessful due to incorrect address details or unavailability, the courier will reattempt delivery. Re-delivery charges may apply after multiple failed attempts.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS.
If you do not receive tracking details within 3 working days of placing your order, please contact us at info@oliveauras.ae with your order number.

6. Damaged or Missing Packages

If your order arrives damaged, incomplete, or is missing, please contact us within 48 hours of receiving your package with photos or video proof.
We will investigate and resolve the issue promptly to ensure your satisfaction.

7. Address Accuracy

Please ensure that your shipping address, contact number, and delivery instructions are correct at checkout.
Olive Auras is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information.

8. Delays

While we strive to deliver on time, external factors such as weather conditions, courier delays, or customs inspections may occasionally cause delays.
We appreciate your patience and understanding in such cases.